Please refer to the refund policy below.
Refund policy may be change depending on the accommodation plan.

• All cancellations and refunds are based on the date of written notification to the stay.
• It takes at least 2 business days or more for written notice.
• If you cancel a confirmed reservation within the penalty period, you will be refunded excluding a 4% fee for tax and transaction expenses.
• When cancelling add-on options, a partial refund will be made after deducting a 4% credit card fee.

• Resale, hand-over, transfer, or exchange of stay vouchers is prohibited.

• The service contents and information provided by STAYFOLIO may vary depending on the resort circumstances.
• About 20 local districts in Japan collect hotel accommodation tax for the purpose of promoting tourism. An accommodation tax of up to 1,000 JPY per person and night may be additionally charged upon check-in.
• Rooms are assigned randomly. It is not possible to designate specific rooms.
• Please notify the hotel in advance of your arrival time to ensure a timely check-in.
• A valid government issued photo ID (passport) is required during check-in.

• Pick-up service
  Airport or other hotel ~ Hoshinoya Bali
  Pick-up must be requested 2 days prior to arrival.
  If requested for pick-up, a Hoshinoya pick-up staff will be waiting near the customer service counter with a name plate.
  • Reservation Link (Click)
• Free Shuttle
  Hoshinoya Bali ~ Ubud city "Pura Dalem Puri"
  There is free shuttle everyday. Please reserve at the reception.

• You can directly access the 3 pools of Hoshinoya Bali from your room.
  Open 24/7, enjoy a relaxing vacation.

• Balinese massage is an ancient art that originated in the courts of Javanese kings.
  Hoshinoya Bali offers spa services to relieve muscle and mental tension using herbal medicines, rice flour and other natural ingredients.

• No smoking in any areas of the property.