Please refer to the refund policy below.
Refund policy may be change depending on the accommodation plan.
Refunds may not be available for consecutive nights and early bird discounts.

• All cancellations and refunds are based on the date of written notification to the stay.
• It takes at least 2 business days or more for written notice.
• If you cancel a confirmed reservation within the penalty period, you will be refunded excluding a 4% fee for tax and transaction expenses.

• Resale, hand-over, transfer, or exchange of stay vouchers is prohibited.

• The service contents and information provided by STAYFOLIO may vary depending on the resort circumstances.
• About 20 local districts in Japan collect hotel accommodation tax for the purpose of promoting tourism. An accommodation tax of up to 1,000 JPY per person and night may be additionally charged upon check-in.
• A valid government issued photo ID (passport) is required during check-in.
• Rooms are assigned randomly. It is not possible to designate specific rooms.
• 5 rooms above will be quoted under group rate and rate will change.
• Compensation fee will be charged in case of loss or damage to bedding, equipment, facilities etc.
• Commercial photography and video shooting without prior agreement are not allowed.

Enjoy Japanese Kaiseki with plenty of seasonal delicacies. Hakone, famous as a hot spring town, has long been famous for Kaiseki cuisine.

• Onsen
  Known as a healing hot spring since ancient times, Hakone has 20 hot springs. Among them, Yumoto Onsen is the most historic hot spring. In a semi-open-air bath overlooking the lush green Mt. Yusaka, enjoy a relaxing bath while listening to the sound of the Sukumo River.
• Library
  You can enjoy delicious coffee along with books on local history, culture, nature and crafts.
• Shop
  You can purchase a variety of souvenirs, including local traditional crafts and sweets.